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Getting Started

Here is our guide to getting started with Monitor My Web

Adding and Editing Monitors

To Add a new web monitor just go to Website Monitoring > Add/Edit Monitors. You will see a button labelled Add Monitor. This button will show a form allowing you to enter the URL you would like to test, the test location and the alert settings. You may need to adjust your alert response time settings depending on your preferences. For more about response time read our guide here. You can assign multiple alert groups to enable you to control who receives alerts on different days and times. See our groups section below for more information.

Adding and Editing Servers

To add a new server monitor go to Server Monitoring > Add/Edit Monitors. Click on the link related to the type of server you are running (windows or Linux). Windows installations are pretty simple. After the zip file has downloaded extract the contents into a folder on your server and run the msi package. After about 5 minutes you should see your server under the New Servers section of the Add/Edit Monitors page (refresh if needed). For Linux installations follow the instructions on the Add/Edit Monitors page.

Testing Locations

We have several locations around the world that we can test from (see here). We are in the process of adding more locations so please get in touch (here) if there is a particular location you wish to test. You should test your website form the countries where your clients are based. This is to ensure they are getting the best experience. This could be one country or two countries or global it just depends on how far your business reaches. You can also add locations at a later date when your business expands. You add locations in the ‘add/edit monitor’ section.

Groups, Users & alert timings

Users are individuals who can access your account they have their own login but can monitor the same monitors and servers as your account. Groups are a collection of users, these groups can then be used to create timing alerts for different users. I.e. working hours/non-working hours or set users for set monitors/servers.

Failure reports and Errors

There are different types of alerts that can be set up.

For Web monitoring you have Warning, Critical and Failure.

  • Warning is triggered when the ‘warning response time’ goes over the time you have set up when adding your monitor (see adding and editing monitor for how)
  • Critical is triggered when the ‘critical response time’ goes over the time you set when adding your monitor
  • Failure is triggered when your website could not be reached by our testing server. This could be one of two reasons.
    • Timeout – the website took longer than 5 seconds to load on 3 separate consecutive tests.
    • Error with your site – the website error report can  give you more details

For server monitoring there are two ways of setting up alerts.

  • Resource Alerts – You can enable alerts to let you know when your CPU, RAM, and Disk servers usage gets too high.
  • Process Alerts - These monitor critical services running on your server for example you could monitor your Microsoft Exchange Service, or SQL Server. If these processes stop you will be alerted via SMS or email.

BOTH of these alerts can be configured via your server alerts setting page. To access this page just go to Server Monitoring > Add/Edit Monitors and click the Bell Icon on your server panel.

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